Refund policy

Return & Refund Policy

Lucille Golden Vintage

At Lucille Golden Vintage, every piece is thoughtfully selected for its quality, character, and individuality. We want you to feel confident in your purchase.

14-Day Return Policy

We accept eligible returns requested within 14 calendar days of the confirmed delivery date.

To qualify for a return, an item must:

Be unworn, unused, and in the same condition in which it was received.
Have all original tags and labels attached, where applicable.
Be free of new stains, odors, damage, alterations, or signs of wear.
Be returned with any original accessories or components included with the purchase.

Vintage & Pre-Owned Merchandise

Many of our pieces are vintage, pre-owned, rare, or one of a kind. Natural signs of age and previous use may be present and are part of a garment's history.

We make every effort to disclose notable imperfections in our product descriptions and photographs. Please review all photographs, measurements, and condition notes before purchasing.

How to Request a Return

To initiate a return, contact Lucille Golden Vintage through our website within 14 calendar days of confirmed delivery.

Please include your order number, the item you wish to return, and the reason for your request.

Once your request has been reviewed, we will provide return instructions. Please do not send merchandise back without first contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or applicable law requires otherwise.

Original shipping charges are nonrefundable, except where required by law.

We recommend using a trackable shipping service. Return packages remain the customer's responsibility until received.

Refunds

Once the returned merchandise has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Items returned in a condition that does not meet our eligibility requirements may be ineligible for a refund.

Damaged or Incorrect Items

If you receive an incorrect item or merchandise that arrives damaged or materially different from its description, please contact us promptly with your order number and photographs so we can review the issue and arrange an appropriate resolution.

Exchanges

Because many Lucille Golden Vintage pieces are one of a kind, direct exchanges may not be available. Eligible returns will be processed as refunds rather than exchanges.